How long will it take to recieve my order?
Orders are delivered within 3 working days from date of order
Once your order is packed and shipped, you will receive tracking details via email or sms
How long do the colognes last?
our colognes are made from some of the finest oils in the world and are made to last:
Extrait de Parfums last 24 hours or more
Can I return and exchange my order?
If you are not happy with your cologne you can return it for an exchange or refund within 7 days of delivery, given that:
(a) the cologne is still full i.e. le liquid still touches the top of the container
(b) it is returned in its original package
(c) it is not damaged
You can whatsapp us at 0839510711 to exchange or return your order
How to pay online with a card
Troubleshooting (Most common issues & fixes)
1) Didn’t receive OTP
Check signal and airtime (some banks require it for SMS).
Make sure your bank has your current phone number.
Try Resend OTP (wait up to 60 seconds).
If you use app approvals, open your bank app to approve manually.
2) Bank app didn’t pop up
Open your bank app → Approve the pending online purchase.
Return to the payment screen and wait for it to finish.
3) “Payment Declined”
Re-enter card number, expiry, CVV carefully.
Check available funds and daily online limit in your bank app.
If you’ve never shopped online, enable online/e-commerce in your bank app.
Try another card or choose Instant EFT on the payment page.
4) “3-D Secure failed / timed out”
Keep the window open; don’t switch tabs until it’s done.
If it timed out, start checkout again and complete OTP/app approval faster.
Use a stable internet connection (Wi-Fi if possible).
5) “Your card doesn’t support this transaction”
Some cards block online or international purchases by default.
Enable online purchases in your bank app or call your bank.
Or choose Instant EFT (no card needed).
6) Charged but no order confirmation
Rare, usually auto-fixes in minutes.
Check your email (including spam) for order confirmation.
If nothing arrives, send us your name, amount, and time paid and we’ll verify.
7) Name/address mismatch
Use your real name and correct billing details to match the bank’s records.
Do you offer cash on delivery?
Cash on delivery is only available in Gauteng province in Main cities. we can only deliver to you if you are less than 50km from Noordwyk, Midrand. Ts&Cs apply when it comes to unsafe areas. you are now able to checkout with cash on delivery on website. you are not required to order cash on delivery on our whatsapp anymore. if your are experiencing any issues with our checkout process please whatsapp us at 0839510711 for assistance
Which couriers do you use?
We use the following courier depending on your location:
Aramex(store to door)
Paxi/Pep(store to store)
The Courier Guy(only on request, comes with R50 additional charge)
Do you have a shop?
We have a showroom at Stoneridge Estate, Noordwyk in Midrand(Gauteng) where you can test and buy. please send us a whatsapp at 0839510711 to book an appointment.